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How facei88 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, or Rocket, and keep your access secure. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account data protectedPayment info handled securelybKash, Nagad, Rocket coveredYour rights, clearly stated
facei88 How facei88 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how we handle your personal information, or you want to request access, correction, or deletion of your data, our support team is here to help. Reach us through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard. Our support team handles privacy requests directly through live chat during operating hours.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate your record quickly.
Account Help Centre Log in and visit the Help section to submit a formal data request. You can track the status of your request from the same page.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption on every page and during every transaction, including when your bKash or Nagad payment is being processed. Cookies help us keep your session active and remember your preferences — you can manage cookie settings from your browser at any time. We do not store your full wallet PIN or mobile banking credentials on our servers.

Data Retention We keep your account data while your account is open. After closure, we retain records only as long as applicable rules require, then delete them securely.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to improve the platform. You can block non-essential cookies in your browser settings without losing account access.
Account Security Every login triggers an OTP verification to your registered mobile number. If you notice unusual activity, contact support immediately to freeze your account.
Data Correction Requests You can ask us to correct or update any personal data we hold. Submit the request via live chat or email with your account ID and we will action it promptly.

Common Questions About Your Privacy

Here are the questions we hear most often about how we handle personal data on facei88. If your question is not covered here, reach us through live chat or email.

We collect your name, contact number, and the payment method you register — bKash, Nagad, or Rocket. We also log device type and session data when you access your account.

We share data only with payment processors needed to complete your bKash, Nagad, or Rocket transactions, and with fraud-prevention services. We do not sell your data.

Your data is kept while your account is active. After you close your account, we retain records for the period required by applicable rules, then delete them securely.

Yes. Contact us via live chat or email with your account ID and we will provide a copy of the personal data we hold on your account within a reasonable timeframe.

Submit a correction or deletion request through live chat or the Help Centre in your account. Include your registered details so we can locate and update your record quickly.

We use session and analytics cookies. You can block non-essential cookies in your browser settings at any time. Turning off cookies will not prevent you from logging in or making payments.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.